Return Policy
Payment Policy
Payment can be made in cash or via Visa upon delivery, or via Visa at the time of placing the order.
What payment methods are available on our website?
• Payment upon delivery via Visa through a POS machine or cash.
• Credit cards on the website.
Shipping and Delivery Policy:
Instructions and terms of use for delivery services:
The address and mobile number for delivery must be written accurately.
In case of any issues with the delivery process, please contact our technical support team.
The customer is not entitled to cancel or return the ordered goods after 48 hours from the time of placing the order.
In case of any modifications to the order for any reason, a new time for the order will be calculated, and it will not be deducted from the previous order time.
Shipping and delivery costs are determined by the shipping company or the delivery agent based on the geographical area and the size of the shipment, and can be paid upon delivery via Visa or cash.
Delivery times:
• Orders are received within 24 to 72 hours, with a maximum of 5 days.
• In some cases, delivery may take more than five days depending on the availability of the product in our warehouses. The customer will be notified on the same day of placing the order if the delivery of this product will take more than five days.
• The customer can request to receive the shipment directly from the warehouses by contacting us after placing the order.
If there is no response or the customer isunable to receive the order for any reason, the product will be returned to us, and a new bill will be issued with the refund value added to it.
Order Cancellation:
The user has the right to cancel an order within 24 hours if the product has not been received within the specified period.
Return Policy
At Al-Toukhy Store, we prioritize customer satisfaction, which is why we offer a flexible and fair return policy to ensure the best shopping experience.
Return Conditions
You can request a return under the following conditions:
The product must be unused and in its original condition.
The product must be in its original packaging with all included accessories.
The return request must be submitted within 14 days from the date of receipt.
Customized or personalized products cannot be returned.
Discounted or promotional items may not be eligible for return unless they have a manufacturing defect.
Return Request Process
Submit a return request via Return@al-toukhy-store.net.
The request will be reviewed to ensure compliance with the return conditions.
If approved, you will receive shipping details for returning the product.
Once the product is received and inspected, the return process will be completed within 3 to 30 days.
Refund Policy
If the product has a manufacturing defect or does not match the description, a full refund will be issued.
In case of returns due to personal reasons (such as a change of mind), shipping fees may be deducted.
Refunds will be processed using the original payment method.
The refund process may take 3 to 30 days depending on the payment method.
Non-Returnable Items
Digital or downloadable products.
Products that contain ink.
Batteries if punctured or damaged by the customer.
Contact Us
For more information or to request a return, you can contact us via:
- Email: Info@al-toukhy-store.net
- Phone: [Phone Number]
- Contact form on our website: [Link to Form]
We are always here to ensure you have the best shopping experience with Al-Toukhy Store.
